Privacy Policy

At CraftsFactory.in, we value your trust and are committed to protecting your personal information. This Privacy & Data Protection policy explains how we collect, use, store, and safeguard your data when you use our website.

1. Information We Collect We may collect the following information when you visit or make a purchase on CraftsFactory.in: Personal details such as name, email address, phone number, and shipping address Payment-related information (processed securely through third-party payment gateways) Order history and transaction details Technical data such as IP address, browser type, and device information

2. How We Use Your Information Your information is used to: Process and fulfill orders Communicate order updates, support requests, or service-related messages Improve website functionality and user experience Comply with legal and regulatory requirements We do not sell, rent, or trade your personal data to third parties.

3. Payment Security All payments on CraftsFactory.in are handled by secure, trusted third-party payment gateways. We do not store or have access to your complete credit/debit card details.

4. Data Sharing & Third Parties Your data may be shared only with: Delivery and logistics partners for order fulfillment Payment processors for secure transactions Service providers assisting in website operations All third parties are required to maintain confidentiality and comply with applicable data protection laws.

5. Cookies & Tracking CraftsFactory.in uses cookies to enhance your browsing experience, analyze website traffic, and personalize content. You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Data Protection & Security We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, misuse, loss, or alteration.

7. Your Rights You have the right to: Access, update, or correct your personal information Request deletion of your data, subject to legal or operational requirements Opt out of promotional communications at any time Requests can be made through our Contact Us page.

8. Data Retention We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

9. Policy Updates CraftsFactory.in reserves the right to update this Privacy & Data Protection policy at any time. Changes will be effective upon posting on the website.

10. Contact Us If you have any questions or concerns regarding this policy or your personal data, please reach out to us via the contact details provided on our website.